Frequently Asked Questions & Customer Support
Do you have a question? Find here the answers to the most frequently asked questions regarding our products, orders, deliveries, returns, and much more.
Our goal: to support you at every step of your shopping experience.
Products and materials
- Where are Robin Interiors furniture designed and manufactured?
- What types of wood do we use to make furniture?
- Can I be notified when a product is back in stock?
- Can I order a custom-made piece of furniture or personalize it?
- What is the price range of the products?
- Are my furniture items under warranty?
- Furniture manufacturing: on demand or in advance?
- Will my furniture be delivered already assembled or as a kit to assemble?
- How to know the exact dimensions of the furniture?
- Can I have used furniture taken back?
- View all questions
Maintenance
- Do polishes protect my furniture?
- Daily maintenance of wooden furniture: is a damp sponge allowed?
- Do I need to dust my furniture regularly?
- Can I place a cup or a glass directly on my furniture?
- How does humidity affect my solid wood furniture?
- How to repair a dent in solid wood furniture? Practical guide
- Can I sand a light scratch on my furniture?
- Are there kits to repair scratches?
- What to do in case of a deep scratch on a solid wood piece of furniture?
- What if the repair is impossible?
- View all questions
Qui sommes nous ?
- Combien de collaborateurs travaillent actuellement chez Robindesbois.com ?
- Quels sont les principaux départements de Robindesbois.com ?
- Quelle est votre politique d’éthique ?
- Qui a fondé Robindesbois.com ?
- Quand Robindesbois.com a-t-elle été fondée ?
- Qui finance Robindesbois.com ?
- Robindesbois.com bénéficie-t-elle de financements ou subventions externes ?
- Quel est votre identifiant ISO 6523 ?
- Quels sujets Robindesbois.com connaît et couvre ?
- Quel est le nom légal de votre société ?
- View all questions
Showroom
- What are your opening hours?
- Where is our showroom located?
- Comment prendre rendez-vous au showroom ?
- Proposez-vous un service de conseil déco/aménagement ?
- Quelles commodités propose votre showroom ?
- L’accès à votre showroom est-il gratuit ?
- Quelle est votre capacité d’accueil maximale ?
- Votre showroom est-il accessible aux personnes à mobilité réduite (PMR) ?
- Le showroom dispose-t-il d’un parking ?
- Puis-je venir avec un animal au showroom ?