I added my loyalty card to my cart but the discount is not being applied. What should I do?

If you add your loyalty card and discounted products in the same cart, the discount may not apply correctly.

In this case, it is necessary to proceed in two distinct steps:

1. Make a first purchase only with the loyalty card.
   Complete the order and wait for its validation.

2. Once the card is activated, place a second order with your products.
   The loyalty discount will automatically apply to this second cart.

This method ensures the proper functioning of the discount linked to the card.

If, after following these steps, the discount still does not apply, we invite you to contact our after-sales service at 09 86 33 85 85 or by email at contact@robindesbois.com.