transport

DELIVERY AND RETURN

We offer several options of delivery with one of our trusted transport suppliers:

  • Home delivery - Doorstep : Delivered to your chosen address within 5 to 10 days with appointment.

  • Home delivery – To the floor : Delivered to your chosen address within 15 to 20 days with appointment. and time slot.

  • Click & Collect : Delivered to the nearest withdrawal point within 5 to 10 days.

You changed your mind ?

We offer a 14 day returns or exhanges policy under which we will refund or replace most goods if returned to us within 14 day of receipt and they are complete in the original packaging and unused. How to proceed to the return ?

  1. Contact our customer service within 14 day at the following number : +33 (0)9 86 33 85 85 and send the return form by email to contact@robindesbois.com

  2. We will arrange the collection of the returned good with our supplier

  3. We will process to the refund once the parcels arrive at our warehouses and checked by our team.

Delivery deadline:

The times indicated are usual average time and indicates the preparation and shipment time of your order. Packages are usually shipped within 48 hours and delivered by our partners in an average of 5 to 10 business days (1 to 3 weeks) when the product is in stock.

The products are delivered to the delivery address you specified during the ordering process. Deliveries are possible in metropolitan France, excluding DOM / TOM (DROM) and with a specific cost for Corsica.

For more information, contact our customer service on +33 (0) 9 86 33 85 85

or by mail contact@robindesbois.com.

Our delivery partners:

GEODIS Messagerie

GUISNEL Transport