What is the response time of customer service?

We aim for a response within 2 business days. Under normal circumstances, most requests receive a reply within 24 business hours. During peak periods (sales, holidays, launches), the response time may be slightly extended.

• Opening hours: Mon–Fri 9am–12:30pm and 2pm–5:30pm.

• To expedite processing, please provide your order number, product reference, and attach photos/videos if necessary.

• Contact: +33 (0)9 86 33 85 85 • contact@robindesbois.com.