Order
Group all questions related to the ordering process on the site (before, during, and after purchase).
On our site www.robindesbois.com. You have the option to order on our site 24/7 with just a few clicks.
To order, it's very simple: we invite you to create your customer account and then add the items of your choice to your cart.
Click on "My account"
Log in or create your account
On the desired product page, add the desired quantities and click on
Click on "Continue shopping" or "Order"
- Click again on "Order"
- Modify your address if necessary, then click on "Continue"
- Select the desired delivery mode (More details in the article "Delivery modes")
- Proceed to payment of your order, don't forget to accept our general sales conditions and click on "Order with obligation to pay".
- Once your payment is accepted and validated, return to our site and you will receive an email confirming your order.
By phone:
At 09 86 33 85 85 (toll-free number), from Monday to Friday from 9am to 12:30pm and from 2pm to 5:30pm.
Let our advisors Caroline and Virginie guide you through placing your order. They will advise you on product selection, availability, different payment methods, current offers, and delivery options.
At the Showroom:
Come discover our products at our showroom in Chasseneuil du Poitou (86360) located at 5 avenue des Grands Philambins.
Once your order is shipped from our warehouses, you will automatically receive a tracking link by email. This link will allow you to track the progress of the delivery in real-time.
⚠️ If you have not received this link within 3 days after shipment, we invite you to contact our customer service so that we can resend it to you or check the status of your order.
As long as your order has not been shipped, it is possible to modify your order at no cost by contacting our sales department at the toll-free number 09 86 33 85 85, or by email at contact@robindesbois.com or via chat online on our site.
Cancellation within 24 hours
If you wish to cancel your order free of charge, you have a period of 24 hours after purchase.
In this case, we will proceed with a full refund of your order.
Cancellation after shipping (right of withdrawal)
You have a legal period of 14 days after receipt to exercise your right of withdrawal. In this case:
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Fees will be deducted: return fees + €10 processing fee
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The refund will be made (excluding shipping fees) once the furniture is returned and received in our warehouses
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The furniture must be returned in its original packaging (boxes required). Without this, no refund can be made.
Feel free to contact our customer service for any cancellation request or to organize a return.
Once your return is validated or your cancellation is confirmed, the refund is automatically processed through the payment method used during the order (credit card, PayPal, etc.).
Timeframes:
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For a cancellation within 24 hours: the refund is processed within 3 to 5 business days.
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For a return after receipt: the refund is processed after the product is received and verified in our warehouses, within 10 to 14 business days.
The refunded amount will take into account the conditions provided:
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Full refund for cancellations within 24 hours
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Fees deducted (return + €10) for withdrawals beyond shipment
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Shipping costs not refunded if the order has been sent
⚠️ The furniture must be returned in its original packaging for the refund to be accepted.
If you add your loyalty card and discounted products in the same cart, the discount may not apply correctly.
In this case, it is necessary to proceed in two distinct steps:
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Make a first purchase only with the loyalty card.
Complete the order and wait for its validation. -
Once the card is activated, place a second order with your products.
The loyalty discount will automatically apply to this second cart.
This method ensures the proper functioning of the discount linked to the card.
If, after following these steps, the discount still does not apply, we invite you to contact our after-sales service at 09 86 33 85 85 or by email at contact@robindesbois.com.
Yes for fabrics, no for wood.
We offer fabric samples (linen, cotton velvet, polyester velvet) so you can validate the color and feel before placing an order.
However, we do not offer wood samples. Being a natural material, wood presents variations in knots, grain patterns, and shades from one piece to another. An isolated sample would therefore not be representative of the final appearance of the furniture.
To request fabric samples, go to our Contact page, specifying the reference concerned and your postal address.
Shipping fees may apply: they will be indicated before validation.