Frequently Asked Questions & Customer Support
Do you have a question? Find here the answers to the most frequently asked questions regarding our products, orders, deliveries, returns, and much more.
Our goal: to support you at every step of your shopping experience.
Who are we?
- Qui est robindesbois.com ? (qui sommes nous ?)
- Where is Robindesbois.com located?
- When was Robindesbois.com founded?
- What are the main departments of Robindesbois.com?
- What products do you offer?
- What spaces are available at our Chasseneuil-du-Poitou site?
- What certifications do we hold?
- Which areas are covered by the site (in a geospatial sense)?
- What topics does Robindesbois.com cover?
- Who founded Robindesbois.com?
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Delivery and tracking
- What are the delivery services?
- What is the amount of the delivery fees?
- What are the delivery times?
- How is the delivery planning going?
- What is the weight of the furniture and its package upon delivery?
- Que faire si le colis est abîmé à la livraison ?
- Puis-je modifier une adresse après commande ?
- Je souhaite commander maintenant et être livré plus tard, est-ce possible?
- Est-ce possible de réduire le délai de livraison?
- Puis-je faire livrer mes meubles à plusieurs adresses?
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Products and materials
- Where are Robin Interiors furniture designed and manufactured?
- What types of wood do we use to make furniture?
- Can I be notified when a product is back in stock?
- Can I order a custom-made piece of furniture or personalize it?
- What is the price range of the products?
- Are my furniture items under warranty?
- Furniture manufacturing: on demand or in advance?
- Will my furniture be delivered already assembled or as a kit to assemble?
- How to know the exact dimensions of the furniture?
- Can I have used furniture taken back?
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Maintenance
- Do polishes protect my furniture?
- Daily maintenance of wooden furniture: is a damp sponge allowed?
- Do I need to dust my furniture regularly?
- Can I place a cup or a glass directly on my furniture?
- How does humidity affect my solid wood furniture?
- How to repair a dent in solid wood furniture? Practical guide
- Can I sand a light scratch on my furniture?
- Are there kits to repair scratches?
- What to do in case of a deep scratch on a solid wood piece of furniture?
- What if the repair is impossible?
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Showroom
- Where is our showroom located?
- What are your opening hours?
- What amenities does your showroom offer?
- How to make an appointment at the showroom?
- Is access to your showroom free?
- Does the showroom have parking?
- Is your showroom accessible to people with reduced mobility (PRM)?
- Is there a decoration/design consulting service?
- What is your maximum capacity?
- Can I bring an animal to the showroom?
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