Privacy Policy

The protection of your personal data is essential to us, and we would like to inform you through this personal data protection policy about how we collect and process this data.

The present privacy policy outlines and informs you of how we use and protect the information you provide to us, if applicable, when you use this site accessible from the following URL: https://www.robindesbois.com (hereinafter the "Site").

Please note that this privacy policy is subject to change or amendment at any time, particularly to comply with any legislative, regulatory, judicial, or technological developments. In such a case, the date of its update will be clearly identified at the top of this policy. These modifications bind the User as soon as they are posted online. Therefore, it is advisable for the User to regularly review this privacy and cookie usage policy to be aware of any potential changes.

PERSONAL DATA

Generally speaking, it is possible for you to visit the Site without providing any personal information about yourself. In any case, you are under no obligation to transmit this information to us. However, if you refuse, you may not be able to benefit from certain information or services you have requested.

To this end, indeed, we may, in certain cases, ask you to provide (hereinafter your "Personal Information"):

  • First name and last name ;
  • email address ;
  • sex ;
  • phone number ;
  • postal address ;
  • Age/date of birth ;
  • your opinion on our products ;
  • payment information (on e-commerce platforms) ;
  • your purchase history (on e-commerce platforms) ;
  • any specific request you may make to us (mainly for archiving purposes) ;
  • photos or videos of yourself that you wish to share ;
  • Information related to surveys that we use for statistical purposes.

By providing this information, you expressly agree that it will be processed for the purposes indicated in point 2 as well as for the purposes mentioned at the end of each form.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the amended French Data Protection Act of January 6, 1978, we inform you of the following:

1. Identity of the data controller

The data controller is la société Robin des bois, whose address is - . .

2. Purposes of the processing

We are likely to process your Personal Information:

  • in order to provide you with the information or services you have requested to receive (ordering a product for sale on our Site or sending our newsletters following your registration); and/or
  • in order to collect information that allows us to improve our Site, products, and services (including through cookies); and/or
  • in order to be able to contact you regarding potential events related to our activity, including product updates and customer support.

3. Recipients

We are the sole recipient of your Personal Information. This information, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding the subcontractors we employ (you can find more information about them in point 7). Our company does not, under any circumstances, engage in the commercialization of personal data of the visitors and Users of its Site.

4. Shelf life

Your Personal Information is retained by our company only for the duration corresponding to the purpose of the collection as indicated in 2 above, which in any case shall not exceed 24 mois.

5. Information Technology and Liberties Rights

You have the following rights concerning your Personal Information, which you can exercise by writing to us at the email address or our postal address (cf. point 1) or by using the contact form available on our Site.

If you are already a customer, you can directly modify your personal information and download all the data we keep for tracking your orders and our relationship directly in your customer account.

Right of access and communication of data

You have the right to access your Personal Information. However, due to the security and confidentiality requirements in handling personal data that we are obliged to follow, you are informed that your request will be processed provided that you prove your identity, notably by providing a scan of your valid identification document (in case of a request via our dedicated electronic form) or a signed photocopy of your valid identification document (in case of a written request).

We shall be entitled, if necessary, to oppose requests that are manifestly abusive (due to their number, repetitive or systematic nature). To assist you in your approach, especially if you wish to exercise your right of access through a written request to the postal address mentioned in point 1, you will find, by clicking on the following link, a sample letter developed by the CNIL.
https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

Right to rectification of data

Under this right, the legislation entitles you to request the rectification, updating, blocking, or deletion of data concerning you that may be inaccurate, incorrect, incomplete, or obsolete, if applicable.

You can also set general and specific directives regarding the handling of personal data after your death. If applicable, the heirs of a deceased person may request that the death of their relative be considered and/or that necessary updates be made.

To assist you in your process, particularly if you wish to exercise your right to rectification on your own behalf or on behalf of a deceased relative, through a written request to the postal address mentioned in point 1, you will find by clicking on the following link a letter template developed by the CNIL.
https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

Right to object

The exercise of this right is only possible in one of the following two situations:

  • When the exercise of this right is based on legitimate grounds;
  • When exercising this right is intended to prevent the collected data from being used for commercial prospecting purposes. To assist you in your approach, especially if you wish to exercise your right to object through a written request sent to the postal address indicated in point 1, you will find by clicking on the following link a letter template developed by the CNIL.

https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

6. Response times

We are committed to responding to your request for access, rectification, or opposition, or any other additional information request within a reasonable timeframe that shall not exceed 1 mois upon receipt of your request.

7. Authorized providers and transfer to a third country of the European Union

We inform you that we use authorized service providers to facilitate the collection and processing of the data you have provided to us. These providers may be located outside the European Union and have access to the data collected through the various forms available on the Site (with the exception of the form that allows you to exercise your data protection rights, which is offered and operated by us alone).

8. Complaint to the competent authority

If you believe that our website does not comply with its obligations regarding your Personal Information, you can file a complaint or request with the competent authority. In France, the competent authority is the CNIL, to which you can submit a request electronically by clicking on the following link:
https://www.cnil.fr/fr/plaintes/internet.

Unless express consent is required by the laws of your country regarding personal data protection, by using these Materials (as defined above), you consent to us collecting and using your personal data in the manner described in this Policy and to the transfer of your personal data to countries other than your own (including to countries outside the European Union).