Payment and security

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We offer you several 100% secure payment solutions to ensure flexibility and peace of mind during your purchases.

Secure online payment via Crédit Agricole

Payments by credit card (Visa, Mastercard) are processed via an encrypted and secure platform, in accordance with current security standards.

Accepted payment methods:

  1. Debit and credit card (Visa, Mastercard)

  2. Electronic wallet (e.g. PayPal)

  3. Bank transfer

  4. Bank check
    (longer processing time due to bank verifications – possible impact on delivery time)

  5. Cash payment, up to 1,000 € (in showroom only)

  6. Payment via credit institutions (Alma, Younited)

Payment in installments:

  • 3 times without fees (conditions apply)

  • 4 times with possible fees, depending on the total order amount

These facilities allow you to plan your purchases according to your needs, while benefiting from a secure framework.

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We only accept the euro (EUR), in accordance with the international standard ISO 4217 for our customers in France, Germany, Belgium, Luxembourg, Spain, Italy, Monaco.

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Log in to your account by clicking on "My Account"

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Then enter your email and password

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Click on "order history and details"

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Click on "PDF" to display your invoice in PDF format.

Note:

  • Individuals (France): the applicable French VAT is included.

  • Professionals (France): fill in the Company fields at checkout for an invoice in your company's name.

  • EU Professionals (outside France): provide your intra-community VAT number at checkout; the terms of VAT-free invoicing depend on the current legal framework (see the “Intra-community VAT” FAQ).

  • Billing changes: possible before shipping by contacting customer service. After shipping, only non-fiscal mentions can sometimes be adjusted.
    For any specific requests (B2B/volume, billing details, duplicate), contact us at 09 86 33 85 85 (Mon–Fri 9am–12:30pm / 2pm–5:30pm).

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Yes. We offer digital gift cards, sent by email with a unique code to be used on robindesbois.com.

  • Amount: your choice (tiers or free amount depending on availability).

  • Usage: one or multiple times until the balance is exhausted; if the total exceeds the balance, you can supplement with another payment method.

  • Validity & conditions: the validity period and terms of use (eligibility by categories, possible exclusions) are indicated at the time of purchase and in the received email.

  • Delivery: almost immediate receipt by email (remember to check your spam).

  • Refund: non-exchangeable and non-refundable (except as required by applicable law).

  • Assistance: in case of loss of the email or activation issues, contact us at +33 (0)9 86 33 85 85 or contact@robindesbois.com.