Contact & support

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Our customer service is available to answer all your questions and assist you with your purchases.

- Phone: 09 86 33 85 85

- Email: contact@robindesbois.com

- Chat: available on our website

- Contact form: https://www.robindesbois.com/fr/nous-contacter

Feel free to contact us from Monday to Friday during opening hours.

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Robindesbois.com is a French company.
Our customer service is primarily provided in French, but multilingual support is also available in English, Spanish, and German to meet the needs of our European clientele.

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We aim for a response within 2 business days. Under normal circumstances, most requests receive a reply within 24 business hours. During peak periods (sales, holidays, launches), the response time may be slightly extended.

  • Opening hours: Mon–Fri 9am–12:30pm and 2pm–5:30pm.

  • To expedite processing, please provide your order number, product reference, and attach photos/videos if necessary.

  • Contact: +33 (0)9 86 33 85 85 • contact@robindesbois.com.

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To prevent any impersonation, only the links found in the footer of our site and on the "About Us" page lead to our official accounts. If an account contacts you, verify that it indeed links to robindesbois.com from its bio and that it displays signs of authenticity (correct spelling, consistent volume of posts, potential verification badge).

Security: we never ask for payment or bank details via private message. If in doubt, contact customer service at +33 (0)9 86 33 85 85.

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At Robindesbois.com, we are committed to promptly correcting any errors found (price, availability, product description). If you detect an inconsistency, please do not hesitate to contact us. In case of an impact on an order, we immediately inform the customer and offer an appropriate solution, such as correction, replacement, or refund.