How to soften (or strengthen) the soft-close mechanism?

First of all: ensure that the furniture is level and that the fronts are adjusted (3D hinges / drawer parallelism). Misalignment hinders the damper.

A) Doors with invisible hinges (integrated soft-close)

1. Locate the damping selector on the hinge (lever dial ON/OFF or 2–3 positions).

   • Low position = more free (softer) closure.

   • High position = more marked brake (against “slamming”).

   • On small, light doors, you can disable a damper on one of the hinges to prevent the door from “sticking” and staying ajar.

2. Adjust the 3 axes of the hinge:

   • Lateral (2–3 mm gap between doors), Depth (flush), Height (top/bottom alignment).

   • Proceed by quarter turns and test with the door closed.

3. Magnets/latches: slightly move the housing forward if the door bounces before the end of the stroke.

4. Stoppers: add felt/PU pads if a “sharp” contact persists.

B) Drawers with soft-close slides

1. Resynchronize the dampers: fully open then firmly close 2–3 times with the drawer empty.

2. Front adjustments (depending on model):

   • Height and lateral via eccentrics/plates (under the drawer or on the front).

   • Depth / flush to ensure the drawer finishes its stroke without touching the cabinet.

3. Load & friction: respect the load capacity; remove any object that jams. A load that's too heavy slows down or prevents the damper from engaging.

4. Rail cleanliness: dust off; do not oil (oil clogs). If the manufacturer allows, use only a dry lubricant (PTFE).

5. Assembly: check the front/rear clipping, the identical height of the slides on the cabinet side, and the squaring.

When to call customer service?

• If your model doesn't have a damper selector, if it slams despite adjustments, or if a piston is stuck: contact us with the product reference for a compatible spare part.