The present general terms and conditions of sale (hereinafter the "General Conditions") apply to any purchase made by an internet user / individual (hereinafter the "CLIENT") on the website https://www.robindesbois.com/en/ (hereinafter the "SITE") with robindesbois.com, SAS registered with the Paris Trade and Companies Register
under number 81892497900029, with its registered office at 5 Avenue des Grands Philambins, 86360 Chasseneuil du Poitou
Phone: 0986338585,
email: contact@robindesbois.com (hereinafter the "SELLER").
IMPORTANT
Any order placed on the SITE necessarily implies the CLIENT's unconditional acceptance of these general terms and conditions of sale.
Article 1. Definitions
The terms used below have the following meanings in these General Conditions:
- "CLIENT" : refers to the SELLER's co-contractor, who guarantees to have the status of a consumer as defined by French law and jurisprudence. As such, it is expressly stipulated that this CLIENT acts outside of any usual or commercial activity.
- "DELIVERY" : refers to the first presentation of the PRODUCTS ordered by the CLIENT to the delivery address indicated at the time of the order.
- "PRODUCTS" : refers to all the products available on the SITE.
- "Territory" : refers to Metropolitan FRANCE (excluding DOM/TOM).
Article 2. Purpose
These General Terms and Conditions govern the sale of PRODUCTS by the SELLER to its CUSTOMERS.
The CLIENT is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from distinct contractual terms.
The CLIENT is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from distinct contractual terms.
Article 3. Acceptance of the general terms and conditions
The CLIENT agrees to carefully read these General Conditions and accept them before proceeding with the payment of an order for PRODUCTS placed on the SITE.
The present General Conditions are referenced at the bottom of each page of the SITE via a link and must be consulted before placing an order. The CLIENT is invited to read carefully, download, print the General Conditions, and keep a copy.
The SELLER advises the CLIENT to read the General Conditions with each new order, as the latest version of these Conditions applies to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm said order, the CLIENT acknowledges having read, understood, and accepted the General Terms and Conditions without limitation or condition.
The present General Conditions are referenced at the bottom of each page of the SITE via a link and must be consulted before placing an order. The CLIENT is invited to read carefully, download, print the General Conditions, and keep a copy.
The SELLER advises the CLIENT to read the General Conditions with each new order, as the latest version of these Conditions applies to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm said order, the CLIENT acknowledges having read, understood, and accepted the General Terms and Conditions without limitation or condition.
Article 4. Purchase of products on the site
To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity, or, if they are a minor, be able to prove the consent of their legal representatives.
The CLIENT will be invited to provide information to identify themselves by completing the form available on the SITE. The asterisk (*) indicates the mandatory fields that must be filled out for the CLIENT's order to be processed by the SELLER. The CLIENT can check the status of their order on the SITE. The tracking of DELIVERIES can, if applicable, be done using the online tracking tools of certain carriers. The CLIENT can also contact the SELLER's sales department at any time by email, at the address virginie@robindesbois.com, in order to obtain information about the status of his order.
The information that the CLIENT provides to the SELLER when placing an order must be complete, accurate, and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, their identity, eligibility, and the information provided.
The CLIENT will be invited to provide information to identify themselves by completing the form available on the SITE. The asterisk (*) indicates the mandatory fields that must be filled out for the CLIENT's order to be processed by the SELLER. The CLIENT can check the status of their order on the SITE. The tracking of DELIVERIES can, if applicable, be done using the online tracking tools of certain carriers. The CLIENT can also contact the SELLER's sales department at any time by email, at the address virginie@robindesbois.com, in order to obtain information about the status of his order.
The information that the CLIENT provides to the SELLER when placing an order must be complete, accurate, and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, their identity, eligibility, and the information provided.
Article 5. Orders
Article 5.1 Product Characteristics
The SELLER commits to presenting the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CLIENT must receive under the applicable law (in these General Conditions).
The CLIENT agrees to read this information carefully before placing an order on the SITE.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with European legislation in force and applicable standards in France.
Article 5.2.Order procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CLIENT must follow the steps described below (please note, however, that depending on the CLIENT's starting page, the steps may slightly vary).
5.2.1. Selection of PRODUCTS and purchase options
The CLIENT must select the PRODUCT(s) of their choice by clicking on the relevant PRODUCT(s) and choosing the desired characteristics and quantities. Once the PRODUCT is selected, it is placed in the CLIENT's cart. The CLIENT can then add as many PRODUCTS to their cart as they wish.
5.2.2. Orders
Once the PRODUCTS have been selected and placed in the cart, the CLIENT must click on the cart and verify that the contents of their order are correct. If the CLIENT has not done so already, they will then be prompted to log in or register.
Once the CLIENT has validated the contents of the cart and has identified/registered themselves, an online form will automatically appear for their attention, summarizing the price, applicable taxes, and, if applicable, the delivery charges.
The CLIENT is invited to verify the contents of their order (including the quantity, characteristics, and references of the PRODUCTS ordered, the billing address, the payment method, and the price) before confirming its contents.
The CUSTOMER can then proceed with the payment for the PRODUCTS by following the instructions on the SITE and providing all necessary information for billing and DELIVERY of the PRODUCTS. For PRODUCTS with available options, these specific references appear when the correct options have been selected. Orders placed must include all necessary information for the proper processing of the order.
The CLIENT must also select the chosen delivery method.
5.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the order acknowledgment is automatically sent to the CLIENT by email, provided that the email address provided through the registration form is correct .
The SELLER does not send any order confirmation by postal mail or fax.
5.2.4. Billing
During the ordering process, the CLIENT must enter the necessary billing information (the asterisk (*) will indicate the mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER).
The CLIENT must specifically provide all information related to DELIVERY, particularly the exact DELIVERY address, as well as any access code for the DELIVERY address.
The CLIENT must then specify the chosen payment method.
Neither the purchase order that the CLIENT creates online nor the order confirmation that the SELLER sends to the CLIENT by email constitutes an invoice. Regardless of the ordering or payment method used, the CLIENT will receive the original invoice upon DELIVERY of the PRODUCTS by logging into their customer account as a client or guest at the address. robindesbois.com.
5.3. Order date
The order date is the date on which the SELLER acknowledges receipt of the order online. The timeframes indicated on the SITE only begin to run from this date.
5.4. Price
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address, and the chosen carrier or mode of transport).
The prices include, in particular, the value-added tax (VAT) at the rate in effect on the order date. Any change in the applicable rate may impact the price of the PRODUCTS from the effective date of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The prices from the SELLER's suppliers are subject to change. Consequently, the prices listed on the SITE may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except in the case of a gross error. The applicable price is the one shown on the SITE on the date the order is placed by the CLIENT.
5.5. Availability of PRODUCTS
The unavailability of a PRODUCT is usually indicated on the page of the respective PRODUCT. CUSTOMERS can also be informed about the restocking of a PRODUCT by the SELLER.
In any case, if the unavailability was not indicated at the time of the order, the SELLER commits to informing the CLIENT without delay if the PRODUCT is unavailable.
The SELLER may, at the request of the CLIENT:
Propose to ship all the PRODUCTS at the same time as soon as the out-of-stock PRODUCTS are available again.,
Either proceed with a partial shipment of the available PRODUCTS initially, then ship the rest of the order when the other PRODUCTS become available, subject to clear information regarding any additional shipping costs that may be incurred.
Propose an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT.
If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will receive a refund for all amounts paid for the unavailable PRODUCTS no later than thirty (30) days from the payment.
Article 6. Right of Withdrawal
The terms of the right of withdrawal are provided in the "withdrawal policy," which is available in Appendix 1 of these terms and accessible at the bottom of each page of the SITE via a hyperlink.
Article 7. Payment
7.1. Payment methods
The CLIENT can pay for their PRODUCTS online on the SITE using the methods offered by the SELLER.
The CLIENT guarantees the SELLER that they have all the required authorizations to use the chosen payment method.
The SELLER will take all necessary measures to ensure the security and confidentiality of data transmitted online as part of online payment on the SITE.
It is specified in this regard that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.
7.2. Payment date
In the case of a single payment by credit card, the CLIENT's account will be debited as soon as the order for PRODUCTS is placed on the SITE.
In the case of a partial DELIVERY, the total amount will be debited from the CLIENT's account at the earliest when the first package is shipped. If the CLIENT decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.
7.3. Delay or refusal of payment
If the bank refuses to debit a card or other means of payment, the CLIENT must contact the SELLER's Customer Service to pay for the order by any other valid means of payment.
In the event that, for any reason, opposition, refusal, or otherwise, the transfer of the money owed by the CLIENT proves impossible, the order will be canceled and the sale automatically terminated.
Sure, please provide the text you would like translated from French to English.7.4.Payment in 3 installments by credit card
The information related to your order paid with the 3xCB remote solution is subject to automated data processing, for which FIA-NET is responsible. S.A. This automated data processing aims to determine a level of assurance for a transaction and to combat payment fraud, particularly credit card fraud.
FIA-NET S.A. and the merchant with whom you make your purchase are the recipients of the data related to your order. Failure to transmit the data related to your order prevents the execution and analysis of your transaction.
The occurrence of a non-payment due to fraudulent use of a bank card or another payment method will result in the registration of the order data associated with the non-payment in a payment incident file implemented by FIA-NET. S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right, at any time, to access, rectify, and delete all of your personal data recorded by FIA-NET by writing, by mail and providing proof of your identity, to FIA-NET – Service Informatique et Libertés – Processing numbers 773061 and 1080905 - 3/5 Rue Saint Georges, 75009 PARIS.
FIA-NET S.A. and the merchant with whom you make your purchase are the recipients of the data related to your order. Failure to transmit the data related to your order prevents the execution and analysis of your transaction.
The occurrence of a non-payment due to fraudulent use of a bank card or another payment method will result in the registration of the order data associated with the non-payment in a payment incident file implemented by FIA-NET. S.A. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of January 6, 1978, you have the right, at any time, to access, rectify, and delete all of your personal data recorded by FIA-NET by writing, by mail and providing proof of your identity, to FIA-NET – Service Informatique et Libertés – Processing numbers 773061 and 1080905 - 3/5 Rue Saint Georges, 75009 PARIS.
Article 8. Proof and Archiving
Any contract concluded with the CLIENT corresponding to an order amounting to more than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code.
The SELLER agrees to archive this information in order to track transactions and to produce a copy of the contract at the request of the CLIENT.
In the event of a dispute, the SELLER will have the option to prove that their electronic tracking system is reliable and ensures the integrity of the transaction.
The SELLER agrees to archive this information in order to track transactions and to produce a copy of the contract at the request of the CLIENT.
In the event of a dispute, the SELLER will have the option to prove that their electronic tracking system is reliable and ensures the integrity of the transaction.
Article 9. Transfer of ownership
The SELLER remains the owner of the delivered PRODUCTS until they are fully paid for by the CLIENT.
The above provisions do not prevent the transfer to the CLIENT, at the time of receipt by them, or by a third party designated by them other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the retention of title, as well as the risks of damage they may cause.
The above provisions do not prevent the transfer to the CLIENT, at the time of receipt by them, or by a third party designated by them other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the retention of title, as well as the risks of damage they may cause.
Article 10. Delivery
The terms of DELIVERY for the PRODUCTS are provided in the "delivery policy" referred to in Appendix 2 of these terms and accessible at the bottom of each page of the SITE via a hyperlink.
Article 11. Packaging
The PRODUCTS will be packaged in accordance with current transportation standards to ensure maximum protection for the PRODUCTS during DELIVERY. The CUSTOMERS agree to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal Policy.
Article 12. Guarantees
12.1. Warranty of conformity
Article L.211-4 of the Consumer Code "The seller is required to deliver a good that conforms to the contract and is responsible for any lack of conformity existing at the time of delivery. They are also responsible for any lack of conformity resulting from the packaging, assembly instructions, or installation when these have been assigned to them by the contract or have been carried out under their responsibility."
Article L.211-5 of the Consumer Code : To comply with the contract, the property must:
1° Be suitable for the use normally expected of a similar good and, if applicable:
- correspond to the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model ;
- present the qualities that a buyer can legitimately expect in light of the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling ;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, made known to the seller and accepted by the latter.
The SELLER is required to deliver a PRODUCT that is compliant, meaning suitable for the expected use of a similar item and corresponding to the description given on the SITE. This compliance also implies that the PRODUCT possesses the qualities that a buyer can legitimately expect based on the public statements made by the SELLER, including in advertisements and on labeling.
In this context, the SELLER may be liable for any non-conformity defects existing at the time of delivery and for non-conformity defects resulting from packaging, assembly instructions, or installation when these have been their responsibility or carried out under their supervision.
The action resulting from the lack of conformity is prescribed for two (2) years from the delivery of the PRODUCT. (Article L.211-12 of the Consumer Code)
In the event of non-compliance, the CLIENT may request the replacement or repair of the PRODUCT, at their choice. However, if the cost of the CLIENT's choice is manifestly disproportionate compared to the other feasible option, considering the value of the PRODUCT or the significance of the defect, the SELLER may proceed with a refund, without following the option chosen by the CLIENT.
In the event that a replacement or repair is impossible, the SELLER agrees to refund the price of the PRODUCT within 30 days of receiving the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address: 10 rue de Penthièvre.
Finally, the CLIENT is exempt from providing proof of the existence of the PRODUCT's lack of conformity during the six (6) months following the delivery of the good.
It is specified that this legal warranty of conformity applies independently of the commercial warranty granted, if applicable, on the PRODUCTS.
The SELLER is bound by the warranty for hidden defects of the sold PRODUCT that make it unfit for its intended use, or that so significantly diminish its use that the CLIENT would not have acquired it, or would have paid a lower price for it, if they had known of them. (Article 1641 of the Civil Code)
This warranty allows the CLIENT who can prove the existence of a hidden defect to choose between a refund of the PRODUCT's price if it is returned and a partial refund of its price if the PRODUCT is not returned.
In the event that a replacement or repair is impossible, the SELLER commits to refund the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address: 10 rue de Penthièvre. The action resulting from redhibitory defects must be initiated by the CLIENT within two (2) years from the discovery of the defect. (Paragraph 1 of Article 1648 of the Civil Code)
Article L.211-5 of the Consumer Code : To comply with the contract, the property must:
1° Be suitable for the use normally expected of a similar good and, if applicable:
- correspond to the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model ;
- present the qualities that a buyer can legitimately expect in light of the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling ;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, made known to the seller and accepted by the latter.
The SELLER is required to deliver a PRODUCT that is compliant, meaning suitable for the expected use of a similar item and corresponding to the description given on the SITE. This compliance also implies that the PRODUCT possesses the qualities that a buyer can legitimately expect based on the public statements made by the SELLER, including in advertisements and on labeling.
In this context, the SELLER may be liable for any non-conformity defects existing at the time of delivery and for non-conformity defects resulting from packaging, assembly instructions, or installation when these have been their responsibility or carried out under their supervision.
The action resulting from the lack of conformity is prescribed for two (2) years from the delivery of the PRODUCT. (Article L.211-12 of the Consumer Code)
In the event of non-compliance, the CLIENT may request the replacement or repair of the PRODUCT, at their choice. However, if the cost of the CLIENT's choice is manifestly disproportionate compared to the other feasible option, considering the value of the PRODUCT or the significance of the defect, the SELLER may proceed with a refund, without following the option chosen by the CLIENT.
In the event that a replacement or repair is impossible, the SELLER agrees to refund the price of the PRODUCT within 30 days of receiving the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address: 10 rue de Penthièvre.
Finally, the CLIENT is exempt from providing proof of the existence of the PRODUCT's lack of conformity during the six (6) months following the delivery of the good.
It is specified that this legal warranty of conformity applies independently of the commercial warranty granted, if applicable, on the PRODUCTS.
12.2. Warranty for hidden defects
The SELLER is bound by the warranty for hidden defects of the sold PRODUCT that make it unfit for its intended use, or that so significantly diminish its use that the CLIENT would not have acquired it, or would have paid a lower price for it, if they had known of them. (Article 1641 of the Civil Code)
This warranty allows the CLIENT who can prove the existence of a hidden defect to choose between a refund of the PRODUCT's price if it is returned and a partial refund of its price if the PRODUCT is not returned.
In the event that a replacement or repair is impossible, the SELLER commits to refund the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address: 10 rue de Penthièvre. The action resulting from redhibitory defects must be initiated by the CLIENT within two (2) years from the discovery of the defect. (Paragraph 1 of Article 1648 of the Civil Code)
Article 13. Liability
The responsibility of the SELLER cannot be engaged in any case in the event of non-performance or poor performance of contractual obligations attributable to the CLIENT, particularly during the entry of their order.
The SELLER cannot be held liable, or considered to have failed in this agreement, for any delay or non-performance when the cause of the delay or non-performance is related to a force majeure event as defined by the jurisprudence of French courts and tribunals.
It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published on them. Links to third-party websites are provided for informational purposes only, and no guarantee is given regarding their content.
The SELLER collects personal data about its Customers on the SITE, including through the use of cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze orders, and, if the CLIENT has chosen this option, send them commercial prospecting mail, newsletters, promotional offers, and/or information about special sales, unless the CLIENT no longer wishes to receive such communications from the SELLER.
The CLIENT's data is kept confidentially by the SELLER in accordance with its declaration made to the CNIL, for the needs of the contract, its execution, and in compliance with the law.
Customers can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that they have given their prior consent during registration on the SITE.
The SELLER will specifically ask CUSTOMERS if they want their personal data to be disclosed. CUSTOMERS can change their mind at any time on the SITE or by contacting the SELLER.
The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and liberties, the CLIENT has the right to access, rectify, oppose (for legitimate reasons), and delete their personal data. They can exercise this right by sending an email to the address: virginie@robindesbois.com either by sending a letter to 10 Rue de Penthièvre.
It is specified that the CLIENT must be able to verify their identity, either by scanning an identity document or by sending a photocopy of their identity document to the SELLER.
The SELLER cannot be held liable, or considered to have failed in this agreement, for any delay or non-performance when the cause of the delay or non-performance is related to a force majeure event as defined by the jurisprudence of French courts and tribunals.
It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published on them. Links to third-party websites are provided for informational purposes only, and no guarantee is given regarding their content.
Article 14. Personal data
The SELLER collects personal data about its Customers on the SITE, including through the use of cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze orders, and, if the CLIENT has chosen this option, send them commercial prospecting mail, newsletters, promotional offers, and/or information about special sales, unless the CLIENT no longer wishes to receive such communications from the SELLER.
The CLIENT's data is kept confidentially by the SELLER in accordance with its declaration made to the CNIL, for the needs of the contract, its execution, and in compliance with the law.
Customers can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that they have given their prior consent during registration on the SITE.
The SELLER will specifically ask CUSTOMERS if they want their personal data to be disclosed. CUSTOMERS can change their mind at any time on the SITE or by contacting the SELLER.
The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and liberties, the CLIENT has the right to access, rectify, oppose (for legitimate reasons), and delete their personal data. They can exercise this right by sending an email to the address: virginie@robindesbois.com either by sending a letter to 10 Rue de Penthièvre.
It is specified that the CLIENT must be able to verify their identity, either by scanning an identity document or by sending a photocopy of their identity document to the SELLER.
The personal data collected from users is intended for providing web services, improving them, and maintaining a secure environment. More specifically, the uses are as follows: access to and use of the website by the user, management and optimization of the website's functioning, organization of the terms of use for Payment Services, verification, identification, and authentication of data transmitted by the user, prevention and detection of fraud, malware, and management of security incidents, management of any disputes with users, sending commercial and advertising information based on the user's preferences.
Article 15. Claims
The SELLER provides the CLIENT with a "Customer Telephone Service" at the following number: 09 86 33 85 85 (non-premium rate number).
Any written claim from the CLIENT must be sent to the following address: 5 Avenue des Grands Philambins, 86360 Chasseneuil du Poitou.
Any written claim from the CLIENT must be sent to the following address: 5 Avenue des Grands Philambins, 86360 Chasseneuil du Poitou.
Article 16. Intellectual Property
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark, and/or patent laws.
These elements are the exclusive property of the SELLER. Anyone who operates a website and wishes to create a direct hyperlink to the SITE must obtain written permission from the SELLER.
This authorization from the SELLER will not be granted definitively under any circumstances. This link must be removed at the SELLER's request. Hypertext links to the SITE that use techniques such as framing or in-line linking are strictly prohibited.
These elements are the exclusive property of the SELLER. Anyone who operates a website and wishes to create a direct hyperlink to the SITE must obtain written permission from the SELLER.
This authorization from the SELLER will not be granted definitively under any circumstances. This link must be removed at the SELLER's request. Hypertext links to the SITE that use techniques such as framing or in-line linking are strictly prohibited.
Article 17. Validity of the General Conditions
Any modification of the current legislation or regulations, or any decision by a competent court invalidating one or more clauses of these General Conditions, shall not affect the validity of these General Conditions. Such a modification or decision does not, under any circumstances, allow the CLIENTS to disregard these General Conditions.
All conditions not expressly addressed herein will be governed in accordance with the retail trade sector practices for companies whose registered office is located in France.
All conditions not expressly addressed herein will be governed in accordance with the retail trade sector practices for companies whose registered office is located in France.
Article 18. Modification of the General Conditions
These General Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in effect at the time of the order.
The changes made to the General Conditions will not apply to PRODUCTS already purchased.
The General Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in effect at the time of the order.
The changes made to the General Conditions will not apply to PRODUCTS already purchased.
Article 19. Jurisdiction and Applicable Law
The present General Conditions and the relationship between the CLIENT and the SELLER are governed by French law.
In case of a dispute, only the French courts will have jurisdiction.
However, prior to any recourse to arbitration or state courts, negotiation in a spirit of loyalty and good faith will be prioritized in order to reach an amicable agreement in the event of any conflict related to this contract, including concerning its validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If, after a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below.
Throughout the negotiation process and until its conclusion, the parties agree not to take any legal action against each other regarding the conflict that is the subject of the negotiation. As an exception, the parties are allowed to refer the matter to a summary jurisdiction or to request an order on application. Any potential action before the summary jurisdiction or the implementation of a procedure on application does not result in the parties waiving the amicable settlement clause, unless expressly stated otherwise.
In case of a dispute, only the French courts will have jurisdiction.
However, prior to any recourse to arbitration or state courts, negotiation in a spirit of loyalty and good faith will be prioritized in order to reach an amicable agreement in the event of any conflict related to this contract, including concerning its validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If, after a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below.
Throughout the negotiation process and until its conclusion, the parties agree not to take any legal action against each other regarding the conflict that is the subject of the negotiation. As an exception, the parties are allowed to refer the matter to a summary jurisdiction or to request an order on application. Any potential action before the summary jurisdiction or the implementation of a procedure on application does not result in the parties waiving the amicable settlement clause, unless expressly stated otherwise.
ANNEX 1
Withdrawal PolicyRight of withdrawal principle
The CLIENT, in principle, has the right to withdraw following the purchase of a PRODUCT from the SELLER by informing the SELLER, without undue delay, and no later than fourteen (14) days following its delivery. To exercise this right, the CLIENT must communicate their decision to withdraw by email to the following address: contact@robindesbois.com
The CLIENT, in principle, has the right to withdraw following the purchase of a PRODUCT from the SELLER by informing the SELLER, without undue delay, and no later than fourteen (14) days following its delivery. To exercise this right, the CLIENT must communicate their decision to withdraw by email to the following address: contact@robindesbois.com
The SELLER is responsible for collecting the PRODUCT himself, by appointment with our carriers. Return costs are the responsibility of the customer.
Withdrawal period
The withdrawal period expires fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT.
In the event that the CLIENT has ordered several PRODUCTS through a single order resulting in multiple DELIVERIES (or in the case of an order for a single PRODUCT delivered in multiple batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUCT delivered.
Notice of the right of withdrawal
To exercise their right of withdrawal, the CLIENT must notify their decision to withdraw from this contract by means of an unambiguous statement to the following email address: contact@robindesbois.com.
He can also use the form below:
WITHDRAWAL FORM
To the attention of [*] (*SELLER's contact details)
Seller's phone number*:
Fax number of the SELLER*:
Email address of the SELLER*:
I hereby notify you of my withdrawal from the contract concerning the sale of the PRODUCT below:
Product reference
Invoice No:
Purchase order number:
- Ordered the [____________]/received the [________________]
- Payment method used:
- Name of the CLIENT and if applicable, the order beneficiary:
- CLIENT Address:
- Delivery address:
- CLIENT's signature (except in cases of email transmission)
- Date
Seller's phone number*:
Fax number of the SELLER*:
Email address of the SELLER*:
I hereby notify you of my withdrawal from the contract concerning the sale of the PRODUCT below:
Product reference
Invoice No:
Purchase order number:
- Ordered the [____________]/received the [________________]
- Payment method used:
- Name of the CLIENT and if applicable, the order beneficiary:
- CLIENT Address:
- Delivery address:
- CLIENT's signature (except in cases of email transmission)
- Date
To ensure the withdrawal period is respected, the CLIENT must send their communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Effects of retraction
In the event of withdrawal by the CLIENT, the SELLER undertakes to refund all amounts paid, including delivery costs, without undue delay and, in any case, no later than fourteen (14) days from the day the SELLER is informed of the CLIENT's decision to withdraw.
The SELLER will proceed with the refund using the same payment method that the CLIENT used for the initial transaction, unless the CLIENT expressly agrees to a different method. In any case, this refund will not incur any fees for the client, except for the transportation costs for returning the PRODUCT(S).
The SELLER may defer the refund until receipt of the goods.
Return policy
The CLIENT must, without undue delay and, in any event, no later than fourteen (14) days after communicating their decision to withdraw from this contract, allow the return of the goods by the transport provider chosen by the SELLER.
Return fees
The CLIENT shall bear the direct return shipping costs of the item.
Condition of the returned item
The PRODUCT must be returned according to the SELLER's instructions and must include: the original packaging and all delivered accessories.
The CLIENT's responsibility is only engaged with respect to the depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the PRODUCT. In other words, the CLIENT has the opportunity to test the PRODUCT, but their responsibility may be engaged if they undertake handling beyond what is necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
- Supply of goods or services whose price depends on fluctuations in the financial market
- Supply of goods made according to the CLIENT's specifications or clearly customized
- Supply of goods that are likely to deteriorate or expire quickly
- Provision of audio or video recordings or sealed software that have been unsealed after delivery
- Journal, periodical, magazine (except subscription contract)
- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, or services related to leisure activities if the offer specifies a specific date or execution period.
- Supply of goods which by their nature are inseparably mixed with other items
- Supply of sealed goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the CLIENT after DELIVERY
- the supply of alcoholic beverages for which the price was agreed upon at the time of the conclusion of the sales contract, whose delivery can only be made after 30 days and whose actual value depends on market fluctuations beyond the control of the SELLER
- Supply of digital content not provided in a dematerialized form if the execution has begun with the consumer's prior express consent, who has also acknowledged that they will thus lose their right of withdrawal.
- contracts concluded during a public auction
ANNEX 2
DELIVERY POLICY
Delivery area
The PRODUCTS offered can only be delivered within the French territory (mainland France and Corsica, excluding DOM/TOM).
It is impossible to place an order for any delivery address located outside this French territory (mainland France and Corsica, excluding the overseas departments and territories).
The PRODUCTS are shipped to the delivery address(es) indicated by the CLIENT during the ordering process.
Shipping time
The timeframes for preparing an order and then issuing the invoice, before dispatching the PRODUCTS in stock, are mentioned on the SITE. These timeframes exclude weekends or public holidays.
An email will be automatically sent to the CLIENT at the time of shipment of the PRODUCTS, provided that the email address on the registration form is correct.
Delivery Times & Fees
During the ordering process, the SELLER informs the CLIENT of the possible shipping times and methods for the purchased PRODUCTS.
The shipping costs are calculated based on the delivery method. The amount of these costs will be owed by the CLIENT in addition to the price of the purchased PRODUCTS.
The details of delivery times and fees are outlined on the SITE.
Delivery terms
The package will be delivered to the CLIENT against signature and upon presentation of an identification document.
In case of absence, a delivery notice will be left for the CLIENT, allowing them to contact the delivery company responsible for their package.
Delivery issues
The CLIENT is informed of the delivery date set at the time they choose the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CLIENT must give the SELLER a formal notice to deliver within a reasonable period, and in the event of non-delivery within this period, the contract may be terminated.
The SELLER will reimburse the CLIENT, without undue delay from the receipt of the termination letter, the total amount paid for the PRODUCTS, including taxes and delivery fees, using the same payment method that the CLIENT used to purchase the PRODUCTS.
The SELLER is responsible until the PRODUCT is delivered to the CLIENT. It is reminded that the CLIENT has a period of three (3) days to notify the carrier of any damages or partial losses observed upon delivery.
The PRODUCTS offered can only be delivered within the French territory (mainland France and Corsica, excluding DOM/TOM).
It is impossible to place an order for any delivery address located outside this French territory (mainland France and Corsica, excluding the overseas departments and territories).
The PRODUCTS are shipped to the delivery address(es) indicated by the CLIENT during the ordering process.
Shipping time
The timeframes for preparing an order and then issuing the invoice, before dispatching the PRODUCTS in stock, are mentioned on the SITE. These timeframes exclude weekends or public holidays.
An email will be automatically sent to the CLIENT at the time of shipment of the PRODUCTS, provided that the email address on the registration form is correct.
Delivery Times & Fees
During the ordering process, the SELLER informs the CLIENT of the possible shipping times and methods for the purchased PRODUCTS.
The shipping costs are calculated based on the delivery method. The amount of these costs will be owed by the CLIENT in addition to the price of the purchased PRODUCTS.
The details of delivery times and fees are outlined on the SITE.
Delivery terms
The package will be delivered to the CLIENT against signature and upon presentation of an identification document.
In case of absence, a delivery notice will be left for the CLIENT, allowing them to contact the delivery company responsible for their package.
Delivery issues
The CLIENT is informed of the delivery date set at the time they choose the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CLIENT must give the SELLER a formal notice to deliver within a reasonable period, and in the event of non-delivery within this period, the contract may be terminated.
The SELLER will reimburse the CLIENT, without undue delay from the receipt of the termination letter, the total amount paid for the PRODUCTS, including taxes and delivery fees, using the same payment method that the CLIENT used to purchase the PRODUCTS.
The SELLER is responsible until the PRODUCT is delivered to the CLIENT. It is reminded that the CLIENT has a period of three (3) days to notify the carrier of any damages or partial losses observed upon delivery.
ANNEX 3
GDPR POLICY
1. Legal basis and purpose of processing
The SELLER is required to use the CLIENTS' personal data in the following contexts:
. The processing of the Buyer's data is mandatory for:
- Order management (validation, preparation, shipping) ;
- After-sales service management ;
- The management of the relationship between the Buyer and the Seller.
2. Data recipients
The data may be transmitted by the Seller to its subcontractors: carriers.
3. Duration of data retention (or criteria for determining it): The Seller retains the data for the time necessary to execute the order and for the duration of the warranty, if applicable.
4. Data transfer outside the EU: There is no data transfer outside the EU.
5. Rights of data subjects: The Buyer has the right to access, rectify, erase, and port their data, as well as the right to object to and limit the processing of their data. To exercise these rights, the Buyer can contact the Seller via the messaging system available in the "My Account" area. The Buyer also has the right to set directives regarding the handling of their data after their death and to lodge a complaint with the competent data protection authority.
6. Data Protection Officer: The Seller does not have a Data Protection Officer. For any request regarding access to your personal data, please send an email to the following address: contact@robindesbois.com.